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Customer Support: It’s Time to Think Third Wave

The old adage that the customer is king remains just as true today as it was the day the term was coined. If you run a successful business, you owe your success to your customers, and pouring your tender loving care into customer support is paramount. Having a sleekly automated online customer experience – from initial research through purchase, receipt, and support is great – but the bottom line is that this pipeline has to work, and your customers need to feel heard in the process. The third wave of customer service – after tasks and workflow – is refining your customer support practices, including incorporating AI search and natural language processing. Let’s take a closer look at the importance of this and how The Web Guys can help.

Your Website Redesign: Searching for the Answer

If you’re ready to consider a website redesign, there’s plenty to think about. A redesign signals that big change is afoot, and there is one very good reason for this – it’s time, and The Web Guys can help. You want your website to work for you and to reflect who you are as a business, and if yours isn’t hitting its marks, it is very likely time to dive deep into project redesign. The fact is that those retroactive tweaks we all make can only go so far – and, worse, can leave you with a site that feels like it was hastily thrown together. If you’re looking for anything, you’re looking for a sleek, streamlined design that masterfully reflects the heart of your business, and that performs like a thoroughbred while enticing, enlightening, and educating prospective customers. In the end, these goals all hinge on you having a … Continued

Mobile-First Indexing Will Be Up and Running for All Sites Within A Year

Google has spoken, and the message is loud and clear – the online goliath is gearing up to apply mobile-first indexing to all websites within the next 6 to 12 months. Mobile-first hit the scene back in November of 2016, and by the end of 2018, half of all Google’s search results were generated by this mobile-first approach. Google is obviously moving forward with dispatch, and this could have important implications for your business’s website. Mobile-First Indexing? Mobile-first indexing isn’t as complicated as it may sound – it’s simply a Google-y way of saying that it will be indexing and ranking your site from the perspective of a mobile browser. This means that your website needs to be mobile-ready if you want to compete (and you do want to compete). Google Gives Notice In order to keep this effort moving forward as smoothly as possible, Google is issuing notices that … Continued

Demystifying Search Intent for SEO

You recognize that better understanding how online queries related to know, do, and go can help put you out in front of your potential customers at every purchasing stage, but you might not know what to do with this information. The fact is that Google didn’t coin the term Zero Moment of Truth for nothing – it refers to that period in the purchasing cycle when the consumer is doing his or her research on a product. In other words, it’s that rarified moment that comes between becoming aware of an interesting product and interacting with a specific brand online – and it matters.

What Are My Customers Searching For? #FAQuesday

If you had to take a guess at how many Google searches occur each day, what would be your ballpark estimate? 1 million? 3 million? According to Google Search statistics, more than 3.5 billion searches are processed every day. With that staggering number in mind, how does an online marketer know which searches to target to draw potential customers to your website? At The Web Guys, we have the process down to a science. Here’s a breakdown of how our digital marketing experts shed light on what your customers are searching for, so we can ensure your content gives them what they’re seeking. Considering the History The initial stage of developing content for a Web page starts with researching the phrases searchers use to find a specific product or service online. Google Adwords offers a free Keyword Planner that gives historical search data, and it allows users to expand a keyword list by multiplying several keywords together. … Continued