Google Reviews
Top 10 Reasons Why Online Reputation Management Matters
Online reputation management is the process of monitoring and influencing how your business is perceived on the internet, with the goal of neutralizing negative sentiments and promoting positive ones. At The Web Guys, we understand how important your business reputation is to its success. Recent surveys show that 59% of shoppers perform online research before making a purchase, and 97% of consumers consult product reviews before buying. Online reputation management is critical for businesses because their reputation significantly influences customer trust, brand perception, and financial success. Continue to learn 10 of the top reasons online reputation management matters.
GBP Users Ask and – Eventually – Google Answers
Google loves to trot out changes – usually when you are just getting used to what you’re already dealing with – and true to form, they’ve got some serious mods coming your way in the Google Business Profile (GBP) arena. User questions and concerns about managing social profiles and the presentation of Local Services Ads have captured Google’s attention, and they’re rolling out updates in response.
Google: In with the New
When it comes to local searches over at Google, things are on a roll. If you are having trouble keeping up, you’re not alone, but there are some basics to keep in mind as we barrel into the new year. Local search is important to your business, which makes having your finger on the pulse – to the degree that it’s possible to do so – an excellent idea.
How Do I Respond to Google Reviews of My Business? #FAQuesday
With a sleek, professionally designed website and a plethora of Google reviews brimming with positive accounts of your service, your company is way ahead of the curve when it comes to digital marketing. If you’re not responding to those reviews, however, you could be missing out on opportunities to directly connect with potential lifelong customers.
Should I Respond to Customer Reviews? #FAQuesday
Word of mouth travels much faster these days with the dawn of the digital age. Reviews can spread like wild fire and do wonders for your online presence. That’s why we at The Web Guys put so much emphasis on our clients inspiring customer reviews. Not only do good reviews attract new customers and leads, they can lead to higher rankings on Google and other search engines. Recently, Google added a snippet to their “Improve Your Local Ranking” support page that highlights how important it is to respond to all customer reviews. While it’s always been important to respond to negative review, this new update from Google solidifies just how important customer reviews are for your business. Let’s go over some best practices when it comes to writing responses. Stay Brief Get in, say thanks, get out. There’s no need to get long winded, even if it’s in response to … Continued
Where Did My Google+ Reviews Go? #FAQuesday
Have you been on your Google+ Local page recently and wondered why everything looks so terribly unfamiliar? It’s no secret that Google is always and forever updating its products, and the Google+ social network was the latest to get a major overhaul.The tech giant launched a redesigned interface Nov. 17 that makes users’ Collections (posts targeted by interest) and Communities (groups organized by a mutual interest) easier to see in their home streams. At the same time, the Google+ Local pages for businesses were streamlined to share the look and feel of individual profiles. The new, simpler design no longer includes easy access to certain information, including the company’s business category, operating hours, and customer reviews — including the related star ratings.Out with the Old If you need a quick reminder of how the old pages looked, you can see from this classic view of The Web Guys‘ page that it integrated local information, posts, Google Photos, and YouTube on separate … Continued
