customer reviews

Churn, Baby, Churn: How to Limit Customer Breakups

The term customer churn rate refers to the rate at which customers cease trade with a specific business during a specific period of time, and it naturally strikes fear in the hearts of business owners everywhere. A better understanding of why customers break up with you in the first place – and making adjustments in response – can go a long way toward improving your company’s bottom line. The digital marketing experts at The Web Guys are committed to putting our reserves of experience to work for your business.

You Deserve More from Your Google My Business Listing

Google My Business is an effective tool that allows many, many companies to garner views from the vast throngs of online viewers. GMB, however, is only as powerful as you allow it to be. When you invest the time and effort it takes to optimize your GMB profile, you exponentially increase your chances of unleashing the power of GMB at full throttle. Because the devil’s in the details, invest some time and forethought in the creation of your profile and watch your world expand from there. Yes, GMB is powerful, but without your well-crafted input, it remains unplugged.

Customer Feedback That Gives Back

When it comes to your online business, stellar customer reviews are the gold standard. If you don’t have firsthand knowledge of a company’s wares and services and you don’t personally know anyone who’s already taken the plunge, there’s no better way to assess what a company has to offer than to read up on what their customers have to say. Because it’s gotten to the point that many of us go online for everything from toothpaste to legal services, savvy shoppers are in the habit of regularly perusing customer reviews when they’re in the market for just about everything.

Everything You Ever Wanted to Know about Customer Reviews

You know that customer reviews matter in some capacity, but how much do they matter and why? For content marketers, search performance is king, but do customer reviews really have much influence? The fact is that yes, they certainly do. Google itself confirms that positive, credible customer reviews lead to both enhanced visibility and higher conversion rates. To better understand what customer reviews mean to your business, it’s important to distinguish between the objective and subjective responses your potential customers encounter during their search queries. Objective Responses When a potential customer goes online to inquire about a business, they encounter objective information that you generally control. You are the master of your own marketing content, and no one is better qualified for the position. Objective information generally includes information about: The products and/or services that you offer Your company’s history Your team Contact information While this represents the nuts and … Continued

Should I Respond to Customer Reviews? #FAQuesday

Word of mouth travels much faster these days with the dawn of the digital age. Reviews can spread like wild fire and do wonders for your online presence. That’s why we at The Web Guys put so much emphasis on our clients inspiring customer reviews. Not only do good reviews attract new customers and leads, they can lead to higher rankings on Google and other search engines. Recently, Google added a snippet to their “Improve Your Local Ranking” support page that highlights how important it is to respond to all customer reviews. While it’s always been important to respond to negative review, this new update from Google solidifies just how important customer reviews are for your business. Let’s go over some best practices when it comes to writing responses. Stay Brief Get in, say thanks, get out. There’s no need to get long winded, even if it’s in response to … Continued

Where Did My Google+ Reviews Go? #FAQuesday

Have you been on your Google+ Local page recently and wondered why everything looks so terribly unfamiliar? It’s no secret that Google is always and forever updating its products, and the Google+ social network was the latest to get a major overhaul.The tech giant launched a redesigned interface Nov. 17 that makes users’ Collections (posts targeted by interest) and Communities (groups organized by a mutual interest) easier to see in their home streams. At the same time, the Google+ Local pages for businesses were streamlined to share the look and feel of individual profiles. The new, simpler design no longer includes easy access to certain information, including the company’s business category, operating hours, and customer reviews — including the related star ratings.Out with the Old If you need a quick reminder of how the old pages looked, you can see from this classic view of The Web Guys‘ page that it integrated local information, posts, Google Photos, and YouTube on separate … Continued

Should My Company Be on Yelp? #FAQuesday

While online reviews may be the bane of some business owners’ existence, savvy entrepreneurs understand that whether they like it or not, Yelp is here to stay. Claiming and maintaining a Yelp listing isn’t the most glamorous part of digital marketing for your company, but it can mean the difference between appearing like a heartless business or a customer-focused member of the online/local community.

Should I Respond To A Negative Online Review Of My Business? #FAQuesday

Since the Internet is often the first and last place potential customers go to find out more about you, online reviews are serious stuff. Our clients often ask us what to do when they come across a less-than-spectacular review of their business. Our advice is to address them promptly and professionally.

Google Places Reviews: Imperative to Your Online Success

Google is continually changing the parameters for Google Places.The new layout of Google Places puts a heavy emphasis on customer reviews. More specifically, it emphasizes reviews from Google users and no longer shows reviews from third party sites, such as Yelp or CitySearch. As reviews become an even more important factor in local search rankings, those Google Places pages with more quality reviews tend to perform better. This means getting your customers to post reviews about your business on your Google Places listing is now more critical than ever! Focus on getting positive reviews for your business as an important way to boost your local search marketing. In this blog post we’ll show you how to add a review of a local business to Google Places. A Google account is needed to write a review in Google Places. If your customer doesn’t already have a Google account, it only takes a … Continued

Google Places Gets A New Look!

Google Places is constantly changing and updating! Google recently released an update to the way it displays local results to give more prominence to Google Places data within the search results. The new look substitutes a horizontal map for a vertical one displayed on the right side of the Places results. This allows more ads to appear above the fold without scrolling down the page. The map is vertically larger and more pins are displayed. The RED Google pins are now GRAY. The grey pushpins become red when you hover your mouse over the pin. When you click on the red arrow a new panel to the right is displayed with more information. This information includes Place Page photos with more details and the business’s home page. Five images from the Google Places profile appear as thumbnails. A short snippet from the Places descriptions appears as “At a glance” info. … Continued