Marketing Strategies
What to Look for in a CRM: A Guide for SMBs
The Web Guys understands that for small and medium-sized businesses (SMBs), customer relationships are everything. But as customer lists grow, managing interactions, follow-ups, and data across multiple platforms can quickly become overwhelming. That’s where a Customer Relationship Management (CRM) system becomes essential. A CRM isn’t just a digital Rolodex—it’s a powerful tool that helps SMBs streamline operations, improve customer service, and drive revenue. However, not all CRMs are created equal, and for SMBs, choosing the right features can make or break adoption and ROI. Keep reading to learn about the most important CRM features that every small to midsize business should prioritize.
7 Reasons Your Small Business Needs a CRM
At The Web Guys, we understand that running a small business often means wearing many hats—from sales and marketing to customer service and operations. As your customer base grows, so does the complexity of managing relationships, tracking interactions, and ensuring timely follow-ups. This is where a Customer Relationship Management (CRM) solution becomes indispensable. Follow along as we discuss the top seven reasons why your small business should utilize a CRM system.
Google AI Mode Is Reshaping Search: Why It Matters
At The Web Guys, we keep our finger on the pulse of what’s next in search, and Google’s new AI Mode is a tectonic shift in how people will discover, engage with, and act on content online. If you haven’t heard of it yet, AI Mode is Google’s latest evolution, leveraging generative AI to deliver deeply personalized, conversational, and context-rich search results. And yes, it’s going to change everything.What Is AI Mode?So, what is it exactly? AI Mode integrates advanced generative AI into the standard Google search interface, creating what Google calls an AI Overview—a smart, synthesized summary of answers, drawn from multiple sources, right at the top of the results page. Rather than just delivering a list of links, Google’s AI actively interprets user queries, understands nuance, and generates natural language responses. It can also suggest follow-up questions, offer product recommendations, and highlight key comparisons—all in real-time.For users, this … Continued
Voice Search: 5 Best Practices to Drive Traffic & Improve Rankings
With the rise of digital assistants like Siri, Alexa, and Google Assistant, voice search is changing how people find information online. In fact, more users are relying on voice search for quick, hands-free answers. The Web Guys is monitoring this shift, which has created a new challenge—and opportunity—for businesses looking to enhance SEO performance. Here are five of the best practices to optimize for voice search and stay ahead of the curve.1. Focus on Conversational KeywordsVoice searches tend to be longer and more conversational than typed queries. Instead of typing “best pizza NYC,” a voice user might ask, “What’s the best pizza place near me?” To adapt, use long-tail keywords and natural language that mirrors how people actually speak. Tools like AnswerThePublic or Google’s “People Also Ask” feature can help you identify common questions and phrases.2. Optimize for Featured SnippetsMany voice assistants pull answers directly from featured snippets (a.k.a. “position … Continued
Is Your Google Ads Campaign Falling Short? 4 Red Flags to Avoid
Maintaining an effective Google Ads campaign requires regular attention and optimization. Just as a vehicle needs routine maintenance to run smoothly, your advertising efforts need periodic tune-ups to ensure optimal performance. The Web Guys of Carmel, Indiana, makes a point of staying on top of digital marketing best practices to help our clients succeed. Read on to learn four critical warning signs that indicate your Google Ads campaign may need a tune-up.
The AI Effect on Click-Through Rates
At The Web Guys, we help businesses succeed online through web design and holistic search marketing. We stay on top of digital trends, ensuring our clients remain competitive in an evolving landscape. One major shift affecting businesses is the decline in both organic and paid click-through rates (CTRs) on Google—largely influenced by AI-generated overviews.
How to Ask for a Review: The Ultimate Guide to Building Trust Online
In today’s digital landscape, establishing trust is paramount for businesses aiming to foster lasting relationships with their customers. A key strategy in building this trust is soliciting and managing customer reviews effectively. Positive reviews not only enhance a company’s reputation but also serve as social proof, influencing potential customers’ decisions. At The Web Guys, we understand how important building online trust is to success. According to an online customer experience company, Chatmeter, online reviews help potential customers gauge the experiences of others and decide if your business is worth their consideration.
Unlocking Email Marketing Success: Key Trends for 2025
At The Web Guys, we believe that having a clear understanding of trends and campaign strategies used by your competition and others in the industry helps strengthen your marketing plan. Email marketing continues to be a cornerstone of digital communication, with its relevance and effectiveness only growing as we’ve moved through 2024 and into 2025. Email technology company Constant Contact reports that email continues to be a strong channel for reaching and engaging customers.
Top 10 Benefits of Investing in a CRM
Investing in a Customer Relationship Management (CRM) system offers numerous benefits, enhancing a business’s efficiency, customer relationships, and profitability. CRM software helps businesses manage interactions with prospects and customers, streamlining sales, marketing, and customer service processes. At The Web Guys, we partner with our clients to ensure they have the tools and solutions for long-term success. The CRM market is growing rapidly and is expected to reach $105.91 billion by 2029. Keep reading to discover the top benefits of investing in a CRM.
Top 10 Reasons Why Online Reputation Management Matters
Online reputation management is the process of monitoring and influencing how your business is perceived on the internet, with the goal of neutralizing negative sentiments and promoting positive ones. At The Web Guys, we understand how important your business reputation is to its success. Recent surveys show that 59% of shoppers perform online research before making a purchase, and 97% of consumers consult product reviews before buying. Online reputation management is critical for businesses because their reputation significantly influences customer trust, brand perception, and financial success. Continue to learn 10 of the top reasons online reputation management matters.
